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Shipping & Returns

Handling Time
Sales Tax
Shipping
Sending a Gift
Returns
Warranty & Repairs
Damaged Goods
Canceling Orders

Handling Time
The majority of our items are in stock and ready for shipping in 1 to 3 days but occasionally an item can take 5 to 7 business days before it ships out. If you need a product sooner please contact us and we will see what we can do. If you need a product sooner please contact us and we will see what we can do.

Sales Tax
California Residents will be charged sales tax on their order.

Shipping (within the USA)
Paxton Fine Buckles & Jewelry Design ships to all continental US addresses using United States Postal Service. We have found USPS priority mail to be the most cost effective and convenient way to ship our products so far. You can estimate your shipping charge by clicking on the estimate shipping button while viewing your shopping cart contents. Expedited shipping does not reduce the handling time of an order. Once the order is ready for shipment it will be shipped according to your chosen shipping method.

Shipping (International)
Paxton Fine Buckles & Jewelry Design ships to all other international locations by US First Class mail or US Postal Priority and Express Service which included insurance and tracking. You can estimate your shipping charge by clicking on the estimate shipping button while viewing your shopping cart contents. Please note that US Priority Small Box or US First Class mail does not include insurance or tracking. By choosing one of these downgraded shipping methods the customer assumes all responsibility of loss or damage.

Processing of international orders takes longer. Please allow time for us to pack and weigh your order accordingly for international shipping.

All international orders are set to arrive within the time frame provided by USPS. Although most parcels arrive in this time frame, there can be delays due to many factors including higher volume of mail, increased security concerns and time to clear customs. If a customer chooses a downgraded shipping other than regular international priority or express mail like US Priority International Small Box or US First Class Mail please note that these services do not include insurance or tracking. By requesting one of these downgraded shipping methods the customer assumes all responsibility of loss or damage. Paxton Fine Buckles & Jewelry Design has no control over the postal services and therefore cannot and will not guarantee arrival dates or give credit for delays in shipping. Please remember international packages can take anywhere from 1 week to over a month to arrive. This can varry based on a countries customs department.

If you order does not arrive within 30 days, we can try and place a claim with the US Post Office for a lost parcel. Under US Postal regulations, this is the earliest we can ask for a claim inquiry. It can take an additional 30 days for the Post Office to investigate.

Customs, Duty Tax and VAT - Your parcel may be subject to a customs, duty or VAT tax. The regulations concerning whether or not your order will apply vary by country and it is the obligation of the consumer to obtain information concerning these taxes and pay them if necessary. You can usually obtain this information by contacting your postal office or customs office.

We reserve the right to refuse to process any order or to refuse to ship to certain countries.

Packaging
Paxton Fine Buckles & Jewelry Design takes great care in packing your order to ensure its safe arrival. We are an environmentally conscious business and recycle packaging material whenever possible.

Sending a Gift
If you would like a gift sent, please provide the full name and address of the recipient in the ship to box. Please indicate that the order is a gift. Paxton Fine Buckles & Jewelry Design is happy to include a message with your order . In step 1 of the checkout process please let us know what you would like the message to say in the "Special Instructions or Comments About Your Order" box. We will e-mail you a confirmation but will not mail a receipt to you. Paxton Fine Buckles & Jewelry Design cannot at this time provide a gift-wrapping service.

Returns
On all items, with the exception of custom or special orders, we will accept returns for refund if notified within 7 days of receipt of the product. We will accept a return for exchange within 30 days of receipt of the product. You must notify us in advance of your return and receive a return authorization number. We must receive the product back within 10 days of notification of intent to return. It must arrive at Paxton Fine Buckles & Jewelry Design undamaged in saleable condition. Refunds will be credited back to the card used to purchase the item. We do not refund shipping. Returns sent without an authorization are subject to a 20% restocking fee.

Warranty & Repairs
Paxton Fine Buckles & Jewelry Design takes pride in its workmanship and offers a 1 year limited warranty against workmanship defects on all buckles, straps and jewelry designs. If you feel your product has a workmanship defect, you must notify us and receive a return authorization number before sending off your product. We must receive the product back within 10 days of notification of intent to return. The customer is responsible for shipping charges on the returned item both to and from Paxton Fine Buckles & Jewelry Design. We also offer repair work on all our products. Please contact us for an estimate on repair cost before sending off your product.

Damaged Goods
If goods are damaged during shipment by UPS or USPS, save the item, the box and all packing material. Notify us and we will place a claim with the carrier. You may have to allow a carrier representative access to inspect the damaged merchandise and packaging before an adjustment can be made. We will replace the product at the carrier's expense.

Canceling Orders
We take pride in prompt order fulfillment and start preparing all orders the morning following our receipt of the request. If you decide you do not want what you ordered, it is imperative that you contact us immediately. Once we ship the item you may return it under the conditions stated above, but we will not refund the shipping cost. Once a custom order (including orders that require the setting of optional stones) is received and work is started the order cannot be canceled. We will make all possible attempts to contact you and confirm your custom order before work is begun.

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